Since we undertook our commitment to Brazil and
decided to collaborate freely with the investigations under
Operation Car Wash in early 2016, we have evolved and fulfilled
our goals and actions to ensure that all of our Businesses
operate ethically, with integrity and transparency.
Our contribution to the Sustainable Development Goals
We embarked on an authentic journey to ensure integrity, ethics and transparency in our Businesses and undertook a commitment to combat corruption.
The Commitment signed by our leaders,
in July 2016, expresses through ten principles
our conviction to operate ethically, with integrity
and transparency. It also demonstrates our strong market-oriented
positioning to conduct our business activities with a clear
determination to combat and not tolerate corruption.
In 2017, an external independent company began receiving
and managing reports made via the Ethics Line channel
This change imparted greater reliability to the process
given the independence and better preparation of those
receiving the reports.
The Ethics Line channel, which operates 24/7
issues a case number that enables the
whistleblower to follow up on the report.
All reports received are forwarded
to the Chief Compliance Officers,
who conducts the investigations.
reports received at the holding company
cases investigated at the holding company
cases deemed unsubstantiated
The Ethics line can be accessed by anyone
Tel: 0800 377 8011
The channel is available 24/7. Service in Portuguese, English and Spanish.
These measures seek to control any risks of
non-compliance with legislation and of conflicts
with Our Commitment and with other internal
guidelines, in accordance with the
The agreement signed with the Brazilian Federal Prosecution Office (MPF)
the United States Department of Justice (DoJ) and the
Swiss Office of the Attorney General stipulates
the payment of a fine of BRL$ 3.828 billion
as well as external monitoring to oversee
the evolution of our Compliance System and
the improvement of internal controls.
In 2017, we allocated a total of BRL$ 550 million to pay the fine.
The agreements reached with Brazil’s Federal Prosecution Office (MPF), the U.S. Department of Justice (DoJ) and the Swiss Office of the Attorney General provides for the payment of financial penalties in the amount of BRL$3.828 billion and external monitorship to accompany the evolution in our Compliance System and the improvement in our internal controls. In 2017, we allocated BRL$550 million to the payment of financial penalties.